Cancellation Terms and Conditions

1.    Cancellation and Rescheduling Fees:
a)    General Appointments:
o    Cancellations or rescheduling with more than 12 hours’ notice: No charge.
o    Cancellations or rescheduling with less than 12 hours but more than 2 hours’ notice: $50 cancellation fee.
o    Cancellations or rescheduling with less than 2 hours’ notice: $100 cancellation fee.
b)    Special Appointments (Twilight, Video):
o    Cancellations or rescheduling with more than 12 hours’ notice: No charge.
o    Cancellations or rescheduling with less than 12 hours but more than 2 hours’ notice: $75 cancellation fee.
o    Cancellations or rescheduling with less than 2 hours’ notice: $150 cancellation fee.
c)    No-Show and Inability to Access Property:
o    If we arrive and cannot access the property or commence the shoot for reasons within the client's control, including due to tenant's or client's fault, $100 for general appointments, $150 for special appointments will be charged.
o    Missed appointments without any prior notice will also be charged at $100 for general appointments, $150 for special appointments.

d)    Late Arrival Policy:
o    A grace period of up to 15 minutes is provided for late arrivals. Beyond this time, we will charge a waiting fee for the additional time spent on-site.
o    Daytime Waiting Fee: $75 for every hour of waiting, charged in 15-minute increments.
o    Twilight Waiting Fee: $100 for every hour of waiting, charged in 15-minute increments.
o    If the delay significantly impacts our schedule, we reserve the right to leave the location. In such cases, the cancellation fee $100 for daytime appointments, $150 for twilight appointments will apply, in addition to a rescheduling fee equal to the original shoot fee.
o    In instances where we must return to complete the shoot due to the client's late arrival, the full shoot fee may be charged again.

Please note that these policies aim to respect the time of both our clients and our photographers. We recommend clients to communicate any potential delays as early as possible to allow us to manage our schedule effectively.

e)    Fault on Our Part:
o    If the cancellation or rescheduling is due to our fault (e.g., equipment failure, staff unavailability), we will not charge a cancellation fee and will offer to reschedule at no additional cost.
f)    Notes:
o    Returning to the property for additional shoots due to reasons within the client's control will be considered a separate job and will incur full charges according to our Price List.
o    We aim to be flexible and understanding in cases of emergency or unforeseen circumstances, evaluating such situations on a case-by-case basis.